office: 020 8530 4287
text: 07961 086718

Privacy policy

This Privacy Policy governs the manner in which Pinewood Finance Co Ltd. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.pinewood-finance.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Pinewood Finance Co Ltd..

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, social security number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Pinewood Finance Co Ltd. may collect and use Users personal information for the following purposes:
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Pinewood Finance Co Ltd. has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Pinewood Finance Co Ltd.
www.pinewood-finance.co.uk
116 George Lane, London, E18 1AD
0800 783 3530
pinewoodfinance@btconnect.com

This document was last updated on October 28, 2014

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Privacy Notice

This explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

We collect information about you:

  • As part of your loan application and during the term of any agreement
  • from you and from searches of Credit Reference Agencies (CRAs) and Fraud Prevention Agencies (FPAs) of their records relating to you and other people with whom you are linked financially, from public records, e.g. the electoral roll and third parties e.g. credit brokers where you have provided information to them and consented for it be passed to us
  • this includes your name, address, national insurance number, date of birth, contact details, marital status, employment information, credit record and records of your account.

We use this information to:

  • make credit decisions about you, members of your household or others to whom you are linked financially
  • communicate with you be telephone, email, SMS or post
  • manage your account, make collections and debt tracing
  • prevent fraud and money laundering
  • report to CRAs and FPAs
  • report to our regulator, the Financial Conduct Authority where we are required to do so

This is to comply with our legal and regulatory obligations and fulfil our legitimate interests of promoting responsible lending. If you do not provide us with your information, we will not be able to lend to you.

We may also search your information for other purposes where you have consented to this for example for surveys and research.

We may share your information with:

  • third parties to which we transfer, charge or assign your agreement or which manage your loan or provide services for us
  • law enforcement agencies or regulatory bodies where we are required to do so by law
  • CRAs and FPAs to which we may report positive, delinquent and default data about your account(s) on a regular (minimum monthly) basis. This information may be supplied to other organisations which search your credit record.

When CRAs receive a search from us they place a search "footprint" on your credit file whether or not the application proceeds. Records remain on file with CRAs and FPAs for 6 years after they are closed, whether settled by you or defaulted.

More information about CRAs and how they use personal information is available at:

Callcredit information group, One Park Lane, LEEDS, LS3 1EP. Tel: 0330 024 7574 or email: consumer@callcreditgroup.com

Equifax Ltd. Customer Service Centre, PO Box 10036, LEICESTER, LE3 4FS. Tel: 0333 321 4043 or 0800 014 2955 or email from: www.equifax.co.uk/ask

Experian PO BOX 900, NOTTINGHAM, NG80 7WF. Tel: 0344 481 0800 or 0800 013 8888 or email: consumer.helpservice@uk.experian.com

We store your information:

  • within the European Economic Area (EEA)
  • we may transfer data outside the EEA but will ensure that before we do so, there is adequate protection in place to ensure the security of your data.

You have the right to:

  • access the information we hold about you
  • ask us to make any changes to your information to make sure it is accurate and up to date
  • ask us to stop or limit our use of or to delete your information
  • receive your information in a format that suits you
  • transfer your information to a third party
  • be told which CRAs we have used and obtain a copy of your file from CRAs

Contact

If you have a question, want to exercise your rights or make a complaint, please contact our Data Protection Officer.

You can also make a complaint to the information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113


Agreement

I agree to the terms of this Privacy Notice and acknowledge that as part of my loan application the lender may undertake searches of my records with Credit Reference Agencies and Fraud Prevention Agencies and that information regarding my loan account including positive, delinquent and default data will be reported to those agencies and may be accessed by other organisations which search my records.